A free help desk built for non-profit budgets
Track donor questions, volunteer requests, and program inquiries in one place. No per-seat billing, so DoppleDesk doesn't eat up your budget as you add staff or volunteers.
20 agents · 50 active tickets · no card required
Pick a topic and we'll get back to you as soon as we can.
What teams like yours can track in DoppleDesk
Donor & member inquiries
Recurring-gift questions, receipt requests, address changes, and event RSVPs are all collected in a single queue your team can triage from any device.
Volunteer coordination
Shift swap requests, onboarding questions, and background-check follow-ups go through a custom intake form instead of getting lost in email.
Program & service requests
Let the people you serve submit needs through a friendly portal without making them create an account. Capture exactly what you need on intake.
Internal facilities & IT
Staff and board members can report broken printers, locked-out logins, or building issues without learning new software.
The right tool for the way you actually work
20 agents free, forever
Your whole team can be agents on the free plan: staff, board, and regular volunteers. Most help desks charge $15–$50 per seat per month; DoppleDesk doesn't.
A portal that looks like your org
Set the background to your brand color, gradient, or an image, write a warm intro, and pick custom intake fields. Your support page reads as yours, not as generic SaaS.
No accounts for the people you help
Donors, members, and program participants submit tickets from a public link. No password resets, no sign-up friction.
Your data, exportable any time
Download tickets as CSV (spreadsheets) for grant reporting or board updates, or turn on a daily or weekly backup email that delivers a CSV of every cleared ticket automatically. Set retention rules so old tickets close on a schedule you control.
- ✓Up to 20 agents
- ✓Up to 50 active tickets
- ✓3 custom intake templates
- ✓1 customizable portal
- ✓In-app notifications
- ✓CSV export & retention rules
- ✓Dark mode & mobile-friendly
- ✓Unlimited requesters (no signups)
Need more headroom? Plus ($29/mo) bumps you to 35 agents, 100 active tickets, 7 templates, and 2 portals. Pro ($59/mo) takes you to 50 agents, 250 tickets, 15 templates, and 3 portals.
Questions and answers for non-profits
Is it really free for non-profits?+
Yes! In fact, the free plan is free for everyone, non-profit or otherwise. Up to 20 agents and 50 active tickets, no card required. We don't ask for proof of non-profit status because we don't need to: the price for the generous free tier is $0.
Are you going to charge us in the future?+
Only if you choose to upgrade. DoppleDesk is designed to be entirely usable on the free tier for smaller organizations, with very reasonably priced upgrade tiers available if you need some extra capacity.
Can volunteers be agents without checking their personal email constantly?+
Yes. Agents sign in once and use the in-app notification bell to see assignments, mentions, and updates. No inbox flood.
What happens when we hit 50 active tickets?+
You choose: pause new submissions, auto-clear out older closed ones, or just get notified to clear things out yourself. We never silently drop tickets. If you regularly need more headroom, Plus ($29/mo) takes you to 100 active tickets and 35 agents.
Can we export ticket data for grant reporting?+
Anytime. CSV export is included on every plan, and you can opt into a daily or weekly backup email that automatically sends a CSV of every cleared ticket to the workspace owner.
Start free — no card required
20 agents free. No per-seat charges. Spin up your portal in minutes.
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